Privacy & legal

Last updated September 2026

Privacy Policy

Thank you for using Kintree's Website.

We are committed to handling your personal data with respect. We have prepared this notice to explain how we collect, use, and share information you provide to us when you use the Website. This Privacy Policy does not apply to websites, applications, or services that do not display or link to this notice or that display or link to different privacy statements.

By using the Website you consent to this Privacy Policy. If you object to the collection, use, and sharing practices described in this Privacy Policy, you should not use the Website.

Definitions

• "We", "us", "our", "company" and "Kintree" means Kintree Limited.
• "Website" means our main domain which is https://kintree.co.uk.
• "Third parties" and "partners" means other companies that are not part of nor owned by or controlled by Kintree.
• "Personal data" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, including by reference to an identifier such as a name, email address, phone number, an identification number, location data, an online identifier or to one or more factors relating to that person.

Scope

This Privacy Policy sets out how Kintree uses and protects any information that you give to us when you use this Website or engage in any of our services. This includes residents of our homes, people who enquire about renting, owners who offer us a property to buy, and the local authorities, housing associations and other partners we work with. Our use of your personal data will be in accordance with this Privacy Policy and in line with data protection law.

Who we are

Kintree Limited is the data controller responsible for the personal data described in this policy. Our registered office is 1 Victoria Court, Bank Square, Morley, Leeds, LS27 9SE (company no. 11527317). If you have any data protection question, please contact us at hello@kintree.co.uk.

Information we collect

(a) Information you voluntarily provide to us: When you sign up for and use our services, enquire about a property, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include any of the personal data described above. By giving us your personal data, you consent to this information being collected, used, disclosed, and stored by us, as described in this Privacy Policy.

(b) Information we collect automatically: When you use our services or visit the Website we may collect information about your visit, your use of the services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with the Website. We may collect this information as part of log files as well as through the use of cookies or other tracking technologies.

(c) Information from your use of our services: We may receive information about how and when you use our services, store it in log files or other types of files associated with your use. This information may include personal data depending on what you disclose and other information such as your IP address, time, date, browser used, and actions you have taken on the Website.

(d) Cookies and tracking: Our website is a static site and does not currently set cookies or use analytics or other tracking technologies. Our hosting provider keeps standard server logs (which may include IP addresses) for security and reliability. If we introduce cookies or analytics in the future, we will update this policy and, where the law requires it, ask for your consent first.

(e) Information from other sources: From time to time we may obtain information about you from third-party sources. For prospective residents, this may include information from referencing agencies, credit reference agencies, previous landlords, and — where you are referred or nominated to us by a local authority or housing association — from those bodies. We use this information to assess and manage tenancies and to comply with our legal obligations (such as "Right to Rent" checks).

Our use of your personal data

We may use and share your personal data for the following purposes:

1. Contractual Necessity: Where we need information to perform the contract we have entered into with you (e.g., a Tenancy Agreement), or to take steps at your request before entering into such a contract.
2. Legal Compliance: Where we need to comply with a legal obligation (e.g., deposit protection, gas safety checks, or tax obligations).
3. Legitimate Interests: Where the processing is necessary for us to carry out activities for which it is in our legitimate interests (or those of a third party) to do so, provided that your interests and fundamental rights do not override those interests, including:
   • Business Operations: Processing that is necessary for us to manage our property portfolio, maintain our properties, and communicate with tenants.
   • Marketing: Processing that is necessary to promote our business — this may include sending you information about available properties if you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.
   • Corporate Transactions: In the case of a sale, merger, consolidation, liquidation, reorganisation, or acquisition we may share your personal data with any potential acquirer, which will be subject to our obligations under this Privacy Policy.

Links to third-party websites

The Website may have links to other websites. If you submit personal data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

How we share your personal data

We may disclose your personal data to third parties for the purposes described throughout this Privacy Policy:

• Service Providers: With our third-party service providers who help us manage our properties. Examples include payment processors, hosting services, maintenance contractors (e.g., plumbers, electricians), property management software providers, and inventory clerks.
• Tenancy Obligations: We may share your personal data with utility companies, local authorities (for Council Tax purposes), and Tenancy Deposit Schemes as required to properly manage the tenancy and comply with legislation.
• Referencing: We may share your personal data with third-party referencing agencies to conduct credit checks and background checks prior to the commencement of a tenancy.
• Housing partners: Where we work with local authorities and housing associations — including where a household is referred or nominated to us — we share personal data with those bodies as necessary to arrange, fund and manage the accommodation.
• Legal Requirements: We will share personal data with our regulators, law enforcement authorities, and with courts, tribunals, and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations.

Special category data

Occasionally, in the context of a tenancy or a placement by a housing partner, we may receive more sensitive information (for example about health, vulnerability or particular support needs) where it is relevant to providing suitable and safe accommodation. We only process such information where we have an appropriate lawful basis to do so, we keep it to what is necessary, and we limit access to those who need it.

Security

We take reasonable and appropriate measures to protect personal data from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and nature of the personal data.

Location of servers

Our website is hosted by Netlify. When you use the Website your personal data may be stored and processed on their servers.

International transfers

Some of our service providers, including our website host, are based outside the UK. Where personal data is transferred outside the UK, we take steps to ensure it remains protected by appropriate safeguards, such as UK-approved standard contractual terms or a finding of adequacy.

Accuracy and retention of personal data

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address) then you are responsible for notifying us of those changes.

We will retain your information for as long as needed to provide you with our services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes and enforce our agreements.

Your rights in relation to your personal data

You have a number of rights in relation to your personal data, including the right to:

• Be informed about how we use your personal data.
• Obtain access to your personal data that we hold.
• Request that your personal data is corrected if you believe it is incorrect, incomplete or inaccurate.
• Request that we erase your personal data in certain circumstances (for example, where we no longer need it for the purpose for which it was collected, where you withdraw consent, where you object to processing based on legitimate interests and there is no overriding ground to continue, where the data has been processed unlawfully, or where erasure is required to comply with a legal obligation).
• Ask us to restrict our processing of your personal data in certain circumstances (for example, where you contest its accuracy, where processing is unlawful, where we no longer need it but you require it for a legal claim, or where you have objected to our use of it).
• Request a copy of certain personal data that you have provided to us in a commonly used electronic format.
• Object to our processing of your personal data where we are relying on legitimate interests.
• Not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

If you would like to exercise any of these rights please contact us using the details below.

Complaints

If we cannot resolve any concerns you have about the way in which we use your personal data, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).

Changes to this privacy policy

We may change this Privacy Policy from time to time by updating this page. These changes will supersede any previous policies or agreements and the latest version published here will apply. You should check this page from time to time to ensure that you are happy with any changes.

Contact us

If you have any questions, comments or concerns, or wish to exercise any of your rights in relation to your personal data, please contact us at: hello@kintree.co.uk

Terms of Website Use

Please read carefully before using this website.

These terms of use govern your access to and use of https://kintree.co.uk. Please read these terms carefully. By continuing to use this Website, you confirm that you accept these Terms of Use and you agree to comply with them. These terms are in addition to any other agreements between you and Kintree.

This site is intended for use by UK residents only.

Information about Kintree

The Website is owned and operated by Kintree Limited (company no. 11527317), registered office 1 Victoria Court, Bank Square, Morley, Leeds, LS27 9SE.

Access to our site

The site is made available free of charge. We do not guarantee that the site, or any content, will always be available or be uninterrupted. Access to the site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.

Legal information / notice

The entire content of the site is subject to copyright, with all rights reserved. You may download or print individual sections of the site for personal use and information only, provided you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into or use for public or commercial purpose the site without the prior written permission of Kintree. This site is established in England in accordance with, and shall be governed by, the laws of England and Wales; browsing of this site shall be deemed acceptance of these laws and the jurisdiction of the courts of England.

No reliance on information

The Website and its content provide information regarding our property portfolio only. None of the information provided constitutes legal, financial, or other professional advice, nor does it constitute a recommendation. It is not intended to be relied upon by you in taking (or refraining from taking) any specific action. Relevant professional advice should be sought prior to taking any decision regarding property rental or tenancy.

Privacy

These terms of use refer to and incorporate the Privacy Policy above.

Disclaimers

Whilst Kintree takes considerable care to ensure the information contained on the Website is accurate or complete, we accept no liability for any errors or omissions relating to the content of the Website or for its unavailability at any time or for any period. You should independently verify any information before relying on it. Information on this Website is subject to change, without notice.

This site may contain links to other websites, which are not under our control. We therefore cannot accept any responsibility for their content, nor for the services or products offered through such websites.

Security

We do not guarantee that our site will be secure or free from bugs or viruses. We will not be liable to any user for any loss or damage, breach of statutory duty, or otherwise, arising under or in connection with the use of this site.

Linking to our site

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of the site other than the home page.

Updates

This Website Terms of Use statement was last updated in September 2026. We reserve the right to change the content of this statement at any time, and will post any changes on this page on their effective date.